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FAQ

authenticity guarantee

Absolutely! At D&D Luxury, we prioritize authenticity. Every item goes through a rigorous verification process before it even hits the shelves. And for added peace of mind, each purchase comes with a third-party authenticity guarantee.

D&D Luxury prioritizes client trust and satisfaction by implementing a rigorous multi-step authentication process. Each item undergoes a meticulous examination by our in-house team of highly qualified Luxury Experts.These experts possess extensive knowledge and experience in luxury goods, allowing them to perform comprehensive evaluations and brand-specific tests. It is also then verified by a third-party verification process and you will receive a certificate of authenticity together with your purchase.

We strive to provide the complete luxury experience, and that often includes the original presentation. While we can’t guarantee the presence of original packaging and paperwork for every item, we make a dedicated effort to include them whenever possible. Our product descriptions clearly indicate if the original box, dust bags, or other documentation are included with the purchase. So, be sure to review the description closely before finalizing your order.

  • Window: Items can be returned within 7 days of purchase for a credit or exchange (your choice).
  • Condition: Items must be returned in the original condition as purchased.
  • Responsibility: Customers are responsible for arranging and insuring the return shipment. Ownership of the item remains with the customer until it is received back by D&D Luxury in good condition.
  • Credits/Exchanges: Credits or exchanges will be issued for the original purchase price of the item.
  • Shipping: Customers are responsible for all return shipping costs.

shipping & customs

You will be provided with the tracking number of your parcel upon full payment receipt.

D&D Luxury offers in-store pickup (once payment clears) or door-to-door delivery within 2-3 business days for most South African locations, with slightly longer timeframes for outlying areas.

D&D Luxury offers comprehensive insurance coverage for all purchases, safeguarding your valuables from the most delicate trinket to the sturdiest vintage trunk. Standard ground shipping also includes full-value insurance for added peace of mind.

selling your items to us

D&D Luxury prioritizes offering our clients genuine luxury goods. To ensure authenticity, your item undergoes a meticulous examination by our highly trained Luxury Experts specializing in the relevant brand. This examination is further complemented by a third-party authentication process, providing an additional layer of verification and peace of mind.

pricing & payment options

We accept:

– Visa

– MasterCard

– PayGate via your personal

– EFT (Electronic Fund Transfer) & Bank Deposits (min. R500 per transfer) – Cash (in-store only)

No. All prices advertised are fixed and non-negotiable.

warranty

D&D Luxury provides no warranties, unless the goods purchased have an existing warranty from the original manufacturer.

In some circumstances, D&D is able to pass along a dealer-stamped warranty card, in which case the goods purchased will be covered by the manufacturer’s stated warranty. When the manufacturer’s warranty is included with any purchases, warranty service shall be handled directly between the customer and the manufacturer.

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia there live the blind texts.